Refund policy

Returns & Exchanges

We want you to love your purchase. We offer returns on all eligible items within 3 days of the delivery date.

To qualify for a return:

• The return request must be submitted within 3 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition.
• All original tags must still be attached.
• Items with removed tags, signs of wear, stains, odors, or damage are not eligible for return.

Once a tag has been removed from an item, it is no longer eligible for return, review, or replacement. We reserve the right to decline any return or refund request that does not meet our policy requirements.

We also offer exchanges for the same item or another item of equal value, provided the exchange request is made within 3 days of delivery and the item meets all return eligibility requirements. If you would like to exchange for an item of greater value, you will be responsible for paying the price difference.

We strongly encourage you to review all product descriptions, size charts, and photos carefully before placing your order. If you have any questions regarding sizing or fit, please contact our customer support team at bodywerkz2022@gmail.com before purchasing.

Orders may be canceled or modified within 24 hours of being placed. After 24 hours, orders enter processing and cannot be canceled or changed.

This policy allows us to maintain competitive pricing, ensure quality control, and provide a fair shopping experience for all customers. We appreciate your understanding and support.

 

Shipping Policy

 

 

Please double-check your shipping address and order details before completing your purchase.

If you entered the wrong shipping address, you must email us at bodywerkz2022@gmail.com within 24 hours of placing your order. We will do our best to update your shipping information before your order is processed.

After 24 hours, we are unable to make any address changes or modifications. Your order will be shipped to the exact address provided at checkout.

Any package delivered to an incorrect address due to customer error after the 24-hour window will not be refunded or resent. Customers are responsible for providing accurate shipping information at checkout.

Once an order leaves our facility, BodyWerkz is no longer responsible for lost, stolen, or damaged packages. Any claims regarding lost, stolen, or damaged shipments must be filed directly with the shipping carrier, as they are responsible for resolving these issues.

For any shipping or delivery concerns, please contact the shipping carrier directly.

If you have any questions regarding your order, please contact us at bodywerkz2022@gmail.com. We’re happy to help.

Damages or Wrong Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of receiving your package so we can evaluate the issue and make it right.